Payment Policy

Effective Date: May 2026

At BookLyte LLC (doing business as Puzzle Books Co), we strive to offer our customers a completely transparent and secure shopping experience. This Payment Policy outlines our protocols related to payment processing for all physical products and digital files purchased on our storefront. We encourage you to review it thoroughly before completing a transaction.

1. Accepted Payment Methods

To provide full checkout flexibility and convenience, we accept a comprehensive variety of secure payment gateways. You can safely complete your purchase using:

  • Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, and UnionPay.

  • Digital Wallets & Accelerated Gateways: PayPal, Shop Pay, Apple Pay, and Google Pay.

2. Payment and Checkout Process

To complete a purchase on our store, utilize the following standardized workflow:

  1. Add your desired physical puzzle books or digital items to your shopping cart.

  2. Click on the cart icon and proceed directly to checkout.

  3. Enter your accurate shipping destination details and select a shipping transit method.

  4. Choose your preferred payment method from the secure options available.

  5. Enter your payment details into our encrypted, integrated gateway form.

  6. Review your complete order summary, including automatic tax calculations, and confirm your purchase.

Upon successful order submission, you will receive an immediate automated email confirmation detailing your order parameters. If there are any immediate technical issues with processing your payment authorization, our system will notify you right away.

3. Currency Standards

All financial transactions on https://puzzlebooks.co are conducted strictly in USD ($ / United States Dollars). Please be aware that if you are purchasing from outside the United States, your banking institution may impose additional foreign conversion fees, which are separate from our direct charges. The final charge displayed at checkout will reflect any applicable local state sales taxes and shipping fees prior to payment authorization.

4. Order Confirmation and Invoice

Following a successful payment transaction, you will receive an Order Confirmation email. This email serves as your official purchase receipt and will contain:

  • Your unique Order Number

  • A complete itemized summary of products purchased

  • The total transaction amount charged

  • Verified shipping and billing addresses

5. Payment Security & Encryption Protocols

We prioritize your financial security above all else. BookLyte LLC utilizes industry-standard SSL (Secure Sockets Layer) 256-bit encryption technology to protect all sensitive information during data transmission. Furthermore, our payment processing partners comply fully with PCI-DSS Level 1 Standards (Payment Card Industry Data Security Standard) to ensure your data is kept completely secure. Puzzle Books Co never visualizes or stores your raw credit card numbers or backend account credentials.

6. Payment Authorization & Fraud Prevention

By submitting your payment information at checkout, you authorize BookLyte LLC to charge your specified payment method for your total purchase amount. In the event that your payment method cannot be authorized, your order may be automatically put on hold or canceled until the payment conflict is resolved.

To protect our consumers and prevent fraudulent web activities, Puzzle Books Co reserves the right to conduct automated verification checks on payments. We may reach out for additional verification for certain transactions flagged as high-risk by our secure gateways.

7. Overviews of Cancellations and Refunds

  • Cancellations: If you need to cancel an order, please contact us immediately at info@puzzlebooks.co before the order enters our warehouse processing queue. Please review our standalone Cancellation Policy for structural details regarding physical vs. digital product rules.

  • Refunds: Approved refunds are processed back to the original payment method used during the initial purchase. For physical returns, refunds are issued within 5–7 business days after our warehouse team receives and inspects the item. Please refer directly to our Refund & Return Policy for complete criteria.

8. Verified Corporate Contact & Operating Hours

If you have questions or concerns regarding a billing charge or this Payment Policy, please do not hesitate to reach out to our customer service team.

  • Brand Name: Puzzle Books Co

  • Legal Corporate Entity: BookLyte LLC (doing business as Puzzle Books Co)

  • Corporate Support Email: info@puzzlebooks.co

  • Direct Phone Support: +1 (620) 498-3704

  • Official Business Mailing Address: 4925 S Broadway Ave, PMB 2225, Wichita, KS 67216, USA

  • Business Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM CST (Central Standard Time)

          Saturday and Sunday closed