Payment Policy

Effective Date: March 27, 2025.

At Puzzle Books Co, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Shop pay
  • Google Pay
  • Union Pay
  • Diners Club
  • Discover
  • elo
  • JCB

2. Payment Process

Checkout Steps:

  1. Add your desired products to the cart.
  2. Click on the cart icon and proceed to checkout.
  3. Enter shipping information and select a shipping method.
  4. Choose your preferred payment method from the options available.
  5. Enter your payment details in the secure form.
  6. Review your order summary and confirm your purchase.

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

3. Currency

All transactions on Puzzle Books Co are conducted in USD ($). Please be aware that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable taxes and shipping fees.

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

  • Order Number
  • Summary of items purchased
  • Total amount charged
  • Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

5. Payment Security

We prioritize your security. Puzzle Books Co uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

6. Payment Authorization

By submitting your payment information, you authorize Puzzle Books Co to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

7. Refund and Cancellation Policy

  • Cancellations: If you wish to cancel your order after payment has been processed, please contact us at info@booklyte.com within 12 hours of placing your order. Refunds will be processed according to the method of payment used.

  • Refunds: Please refer to our Refund Policy (https://puzzlebooks.co/policies/refund-policy), which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 10 business days (Mon-Fri) to reflect on your account depending on your bank's processing times.

8. Changes to Payment Information

You can manage your payment methods through your Puzzle Books Co account. If you need to update your payment information, please follow these steps:

  1. Log in to your account.
  2. Navigate to "Account Settings" or "Payment Methods.”
  3. Add, update, or remove your payment information as necessary.
  4. Save changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, Puzzle Books Co reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Business Information:

Store name: Puzzle Books Co

Business name: BookLyte LLC trading as Puzzle Books Co

EIN: 99-4943917

Physical address: 4925 S Broadway Ave, PMB 2225, Wichita KS 67216, United States

Business Hours: 9 AM - 5 PM (Mon - Fri) (GMT-06:00) Central Standard Time (Chicago)

Phone number: +16204983704

Email: info@booklyte.com

Thank you for choosing the Puzzle Books Co. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.