FAQs
General Information
What is Puzzle Books Co?
Puzzle Books Co is an independent publisher of thoughtfully designed puzzle books. We offer a wide range of themes and difficulty levels to entertain, relax, and challenge adults and teens.
Who operates Puzzle Books Co?
Puzzle Books Co is a brand operated by BookLyte LLC, doing business as Puzzle Books Co.
Orders & Shipping
Where do you ship?
We currently ship physical products within the United States only.
How long does shipping take?
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
Delivery times shown at checkout reflect carrier transit time only. Total delivery time includes both order processing and shipping transit. Full details are available at checkout and in our Shipping Policy.
Do you offer free shipping?
Yes. We offer free economy shipping on qualifying U.S. orders of physical products totaling $20 or more.
Digital products are delivered electronically and do not incur shipping charges. Available shipping options and exact costs are shown at checkout.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information.
Payments & Returns
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Shop Pay
- Google Pay
- UnionPay
- Diners Club
What is your return policy?
We accept returns on eligible physical products within 30 days of delivery, provided the item is unused and in its original condition.
This policy applies only to purchases made directly through PuzzleBooks.co. Full details, including exclusions and return instructions, are available in our Refund & Return Policy.
Do you offer refunds?
Refunds are issued for approved returns and for damaged or incorrect physical items.
Digital products are delivered electronically and are non-returnable. Please refer to our Refund & Return Policy for full details.
Products & Content
What types of puzzle books do you offer?
We offer a variety of themed puzzle books, including hidden object books and word searches, across many themes and difficulty levels.
Do you sell digital products?
Yes. In addition to physical books, we offer digital products delivered electronically. Digital products do not require shipping and are non-returnable.
Are your puzzle books suitable for all ages?
Our puzzle books are designed for teens and adults. Product pages note the intended audience where applicable.
Customer Support
How can I contact customer support?
You can reach us using the contact details below:
Brand Name: Puzzle Books Co
Legal Entity: BookLyte LLC (doing business as Puzzle Books Co)
Mailing Address:
4925 S Broadway Ave, PMB 2225
Wichita, KS 67216, USA
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (CST)
Phone:
+1 (620) 498-3704
Email:
info@puzzlebooks.co
If you have any additional questions, please don’t hesitate to contact us. We’re always happy to help.